Չեղարկման և վերադարձի պայմաններ

This page summarises the cancellation and refund terms for LinguDay Premium orders. The full terms are in the Distance Service Agreement (Articles 5 and 6) accepted at checkout.

1. Subscription and automatic renewal

Premium membership is a one-time purchase; there is no automatic renewal and no recurring payment. When the period ends the account moves to the free plan by itself; there is no subscription to cancel and your card is not charged again.

2. Right of withdrawal

• In distance contracts consumers may withdraw within 14 days without giving a reason. However, under Article 15/1-(ğ) of the Turkish Distance Contracts Regulation, the right of withdrawal does not apply to services performed instantly in electronic form once the consumer has agreed to the start of performance.
• An order cannot be placed without accepting the statement confirming that the service starts immediately and that the right of withdrawal is therefore lost at checkout.

3. When we refund

• Purchase during the free trial (goodwill refund): If you bought while your free trial was still running and the paid period has not started yet, you can cancel the purchase by writing to levon@levon.com.tr before the paid period begins; the full amount is refunded.
• Incorrect or duplicate charge: If more than one payment was taken for the same order, or more than the order amount was charged, the excess is refunded.
• Service not provided: If payment was received but the Premium period could not be added to the account for a reason on the seller's side, the full amount is refunded.
• Service discontinued: If the seller discontinues the service entirely, the amount corresponding to the unused Premium period is refunded.
• For outages caused by the seller lasting more than 24 hours, the same length of Premium time is added to the account free of charge.

4. When we do not refund

• Once the paid period has started, no partial refund is given for the remaining time, except in the cases above.
• No refund is given for the remaining time of accounts closed at the user's own request or closed for a serious breach of the Terms of Use.

5. How to request a refund

1. Send your request to levon@levon.com.tr with your order number (starts with LD; My Account → My orders) and the email address registered to your account, or call 0 (212) 934 30 04.
2. Your request is reviewed within 3 business days at the latest and the result is sent by email.
3. Approved refunds are made through PayTR to the card used for payment within 14 days of approval. Depending on your bank it may take a few business days to appear.
4. The Premium time added with the refunded order is removed from the account and a return invoice is issued.